Summary and Info
ITIL 2011 At a Glance takes a graphical approach to consolidating the information of ITIL volume 3 (2011). ITIL is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL as a vehicle for improving IT service quality and improve return on investment for IT services.
More About the Author
John Albert Long (born 1957) is an Australian paleontologist who is currently Strategic Professor in Palaeontology at Flinders University in Adelaide, South Australia.