Summary and Info
Competency is the ability of an individual to perform their working activities. Many organisations are able to demonstrate capability (i.e. that adequate processes are in place) but struggle to demonstrate that they have the appropriate competent staff to carry out these processes. Therefore, there should be a strong link between capability and competence. Indeed, competency may be thought of as an enabler of capability. This book takes a pragmatic approach to assessing competency against various frameworks either individually or in a mix-and-match fashion and introduces one such assessment process, the Universal Competency Assessment Model (UCAM). Essential reading for IT managers and directors, team leaders, consultants and managers in technical businesses
More About the Author
Jon Holmes (born 24 April 1969) is a British comedian, writer and broadcaster known for his work on such programmes as The Now Show and Listen Against (for BBC Radio 4), and has appeared on numerous television programmes.
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