Summary and Info
Driven by the concept of Total Quality Management, this book explores the needs and motivations of the leaders and employees in any organizations. It explores the issues such as perception, decision making, communication and small group behaviour to show that humans are people and not just faceless employees. Sections on organizational performance are included to help future managers understand change, challenges facing women, culturally diverse groups in organizations, aging, individuals with disabilities - including AIDS - and alcohol and substance abuse. This edition also includes both a greater use of examples of worldwide organizational behaviour and an emphasis on ethics.