Summary and Info
Managers, organizations, and even whole societies repeatedly get trapped into solving the wrong problems precisely. Ian Mitroff demonstrates that the majority of serious management errors can be traced to one fundamental flaw: misdirected thinking, or the time, talent, and resource drains that result from solving the wrong problems. Mitroff explores the process of using critical thinking to ask the right questions and solve the right problems in any company or situation. He shows how to pick the right stakeholders, expand your options, phrase problems correctly, expand the boundaries of problems, and manage the paradoxes inherent in problems. In short, this book offers a guide to the art of asking the right questions and solving the right problems.
More About the Author
Ian Irving Mitroff (born 1938) is an American organizational theorist, consultant and Professor Emeritus at the USC Marshall School of Business and the Annenberg School for Communication at the University of Southern California He is noted for a wide range of contributions in the field of organizational theory from contributions on strategic planning assumptions and management information systems, to the subjective side of the workplace and spirituality, religion, and values.
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