Summary and Info
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
More About the Author
The Office of Government Commerce (OGC) was a UK Government Office established as part of the HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011.
Review and Comments
Rate the Book
Continual Service Improvement (ITIL) 0 out of 5 stars based on 0 ratings.