Summary and Info
Originally published by Stevenson, Inc., this practical resource provides great ideas and techniques to retain more of your volunteers and members, including step-by-step plans to create a retention plan that helps strengthen and increase your volunteer and membership base.This resource contains dozens of actionable techniques and procedures for retention, including strategies to develop member loyalty, communicate better, offer unique benefits, and avoid volunteer burnout. Successful ideas and programs from other organizations are presented, such as incentive programs, retreats that involve volunteers, “member of the month” programs, etc. Additionally, several useful sample forms and reports are provided, including feedback forms, member interests surveys, volunteer activity/involvement reports, complaint procedures, assessment forms, and more. Important topics covered include:Staff and Volunteer EngagementRecognition and AwardsLeadershipEffective Communication with Members and VolunteersAutomatic Renewal StrategiesMember and Volunteer IncentivesEffective Meeting PlanningFrequent 'Rituals' that Help Formalize New RelationshipsMember Benefits that Attract and RetainMentoring VolunteerMember and Volunteer EvaluationSpecial Events for VolunteersLarge Awards Program that Generates Big BenefitsUsing E-newsletters to Inform, Involve Your BaseHandling Volunteer ComplaintsCatering to Diverse Volunteers or MembersPlease note that some content featured in the original version of this title has been removed in this published version due to permissions issues.