Summary and Info
Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes Summary of the case Discussion questions which evoke thought and analysis Suggested solutions to the problems presented Training Objectives Improve participant's listening skills Empower employees to negotiate solutions fairly Provide opportunities for participants to practice new skills in a supportive environment Illustrate the skills needed to respond productively to complex issues Activities Cover Performance appraisal Managing effectively Sexual harassment/discrimination Managing disruptive employees Coaching/counseling employees Hiring the right person
More About the Author
Allan Cardy (born in Katoomba, NSW) was a representative of Australia in rugby union. Captain of Katoomba High School in 1962, he played for the Drummoyne club in Sydney before switching to other rugby code – rugby league in 1969. However his wing-threequarters career never reached any great heightd in rugby league after suffering a broken leg in the pre-season.