Summary and Info
There is a fundamental difference between business continuity planning and crisis management. Even a complete operational plan does little to prepare a company to come through a crisis with strength and confidence. According to Ian Mitroff, crises can (and will) now arise with unprecedented frequency, complexity, and destructive power, as what was once rare is now the norm: terrorism, cyberattacks, large-scale fraud, and kidnappings. This all-too-timely book presents 7 competencies that companies must develop in order to deal with what is now a virtual certainty. Mitroff outlines how to foster different "IQs," ranging from emotional resiliency and creative problem-solving to crucial political and social skills and more. Equally important is a blueprint for integrating these far-reaching ideals into daily practice, and finally moving beyond the crisis to embrace the world, however changed it may be. Filled with examples drawn from scores of interviews conducted both after 9/11 and during Mitroff's 25-year career in crisis management, this is a passionate, wise, and practical book that will indeed help organizations become stronger and better.
More About the Author
Ian Irving Mitroff (born 1938) is an American organizational theorist, consultant and Professor Emeritus at the USC Marshall School of Business and the Annenberg School for Communication at the University of Southern California He is noted for a wide range of contributions in the field of organizational theory from contributions on strategic planning assumptions and management information systems, to the subjective side of the workplace and spirituality, religion, and values.
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